AI is changing how shoppers discover, compare and buy. But making the machine’s shortlist is only the beginning.
Join 100 of Australia’s leading ecommerce and retail leaders for an afternoon exploring what it takes to win in the age of AI and agentic commerce, from earning consideration and building trust to creating loyalty that lasts.
Discovery is evolving. Customer expectations are rising. And AI is changing how brands are found, evaluated and recommended.
At Retain Forward, we’ll explore what this means for ecommerce growth through practical insights, customer stories and honest conversations. Hear from Matt Jones, Co-Founder of Four Pillars Gin, on building brands that stay visible, trusted and differentiated in moments of change, and learn practical frameworks for using new technology without losing the human factors that drive preference and loyalty.
We’ll also unpack how AI is reshaping discoverability and consideration, how leading brands are driving revenue through stronger customer relationships, loyalty and retention, and more.
Please note this event is for retailers and sponsoring partners only.
Matt accidentally became an entrepreneur in 2013 when he co-founded Four Pillars Gin, a craft Australian gin maker that would go on to be named three times the world's leading gin business. Matt and his co-founders sold Four Pillars to Kirin in 2023.
Today, Matt speaks, advises and writes on brand and business growth, helping leaders of all kinds think about the opportunities presented by the cultural and technological moments we're all living through.
Yotpo helps commerce brands turn customer experiences into revenue. With connected best-in-class solutions for Reviews, UGC, Loyalty, Referrals, and AI visibility, Yotpo enables brands to get discovered in AI-driven shopping, convert more shoppers with trusted social proof, and keep customers coming back.
Trusted by 30,000+ brands worldwide, including LSKD, David Jones, and Frank Body, Yotpo helps brands drive revenue by connecting customer content, data, and loyalty into one powerful growth engine.
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